Get in touch
Write to calistusokwudili@gmail.com and tell us what happened. We read everything and answer as quickly as we can.
If something is broken, the fastest way to a fix is the detail: what you were doing, what you expected, what happened instead, which phone or browser you are on, and — if you have one — a screenshot. Never send us your password.
Signing in and your account
I forgot my password
On the sign-in screen, press Forgot password? and enter the username or email you signed up with. The reset link only arrives if that account has an email address on it — a username-only account has no address for us to write to, so write to us instead and we will sort it out.
I signed up with a username. What is my email?
There isn't one. A username-only account is keyed on an address on a domain we do not operate, which is exactly why password recovery needs us when you have not given a real address.
Can I play without an account?
Yes — Play offline on the sign-in screen. The Sim stays on that device and there is no chat. A guest save cannot be moved to another phone or to the browser.
How do I delete my account?
Write to us at the address above and we will delete the account and the Sim saved against it. Our privacy policy says exactly what goes and what we are required to keep.
Your save
A signed-in Sim saves to the server, so it follows you between your phone and the browser — sign in on another device with the same account and it is where you left it. A guest's Sim lives on one device only.
If a save looks wrong after being offline, stay online for a moment: the game reconciles with the server as soon as it can reach it.
Top-ups and payments
What does a top-up buy?
In-game naira — nothing else. It credits a balance on your account, and you collect it into the running Sim from the Bank app. In-game money has no real-world value and cannot be transferred or cashed out.
I paid and the money is not showing
Open the Bank app and look for an uncollected balance — a purchase lands there first, and Collect is what moves it into your wallet. If it is not there either, write to us with the date, the amount and the reference from your receipt and we will trace it.
Can I get a refund?
A top-up is spent once it is collected into the Sim, so it is not refundable except where the law requires it or a purchase failed and the money was taken anyway. Where the purchase went through the App Store or Google Play, their refund process also applies — see our terms.
Notifications
The app can remind you when the rent is due, or when one of the meters has run down, with a notification rather than with the app open. They can be switched off in the app's Settings, and in your phone's own Settings for the app. Nothing else is ever pushed.
Playing with other people
The rooms in the chat are read by any signed-in player. If somebody is harassing you or breaking the rules, write to us with the room, roughly when it happened, and the username, and we will act. You can also simply stay out of the rooms — the whole city is playable alone.